LOCAL CONNECT LIMITED

PRIVACY POLICY


Thank you for visiting the Privacy Policy for the website operated by Local Connect Limited (the “Company”, “Local Connect”, “LC”, “our”, “we” or “us”). We prioritize the privacy of our website users, customers, and all individuals who engage with us (“user”, “you” or “your”). This Privacy Policy outlines how we gather, process, reveal, and safeguard your personal information in relation to your usage of our website and the services offered, which encompass all platforms where this Privacy Policy is displayed (collectively, the “Hub”, “LC Hub” or “Services”).


This Privacy Policy governs your interactions with the LC Hub. It also defines how LC handles the collection, use, and sharing of personal information. By using the Hub or providing us with your personal information, you agree to the terms of this Privacy Policy, which may be updated from time to time, and consent to the collection, use and sharing of your data according to this policy.


If you do not agree with the Privacy Policy or the Terms-of-Service, you are not authorized to access or utilize the Hub. As we evolve our business, this Privacy Policy may be revised, so it is important to revisit this page periodically to stay informed about how we will treat your personal data. 


We collect personal information from you, which includes details you provide directly and information obtained through our service providers, cookies, pixels, tracking technologies, web beacons, and other automated data collection means.


Local Connect

LC is an innovator in local food distribution. We drive local products into food service businesses and reduce reliance on the global food system. By partnering with local producers, our online store has an extensive product catalog including items like produce, meats, dry-goods, wines, paper and disposables. Backed by our robust fulfillment network, local connect provides suppliers access to a commercial and consumer marketplace and delivers only the highest quality products. Whether you're a producer looking to sell, a restaurant looking to buy, or a consumer shopping for groceries, utilize Local Connect’s logistics platform. 


What We Collect

Your Cookies

When you visit the Hub, a file called a “cookie” is used to track the items added to your order. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, pages visited, and other information about the usage of our websites or emails. The technology permits us to recognize users and avoid repetitive requests for the same information. The technology also assists us in identifying the types of browsers and operating systems used most by our customers, suppliers, website visitors, social media users, or other business partners and how website visitors move through the websites. We use this technology to track user trends and patterns to better understand and improve areas of our websites that our users find valuable.


We also reserve the right to use outside companies to display ads on our websites. These ads may contain cookies. We do not have access to the information that outside companies collect with cookies received with banner ads. These outside companies also may collect and combine information collected on our websites and emails with other information about your online activities over time, on other devices, and on other websites or apps, if those websites and apps also use the same partners.


Sign-Up Information 

When you sign up for an account on the Hub, we will collect your name, address, phone number, email address, and the password you create. We use this information to enable you to log in to the Hub, granting you access to various features and functionalities, such as placing orders, reviewing your order history, and processing payments. We may also use your information to send you updates about our offerings unless you opt out of such communications. Your information may also help us customize and improve your experience on the Hub.


Payment Method

When you buy something on or through the Hub, we will gather your name, shipping address, phone number, email address, and payment card details, which include your credit card number, expiration date, and security code. We utilize this information to complete your order, deliver the product you bought, and keep you informed about your purchase. We might also use this data to share information about our products and services with you, unless you decide to opt out of those communications. When you submit payment information, it may be collected directly by us or by a third party. Whether we gather your payment information directly or indirectly through a third-party payment processor, your information will be used exclusively for payment processing purposes. 


Contacts

When you reach out to us via phone, email, or chat, we might gather your name, email address, and any additional personal details you share in order to support you. We will employ this data to help you and to address your questions, requests, and any other customer service activities required.


Texts and Marketing Materials

If you sign up for our newsletters or marketing updates, enroll in our text messaging service, or engage with us via chat, we will gather your email address and other contact details. When you receive promotional materials directly from us, we will collect your name, email address, location, and track information regarding your access to and viewing of these materials, including when you accessed them and how long you spent viewing them. We will use this data to send you our newsletter or marketing content based on the consent you provided and to update your customer profile. We monitor the duration of your engagement with the promotional materials we send you to gain insights into your interests and preferences regarding our products and services. You can opt out of receiving marketing communications at any time.


Job Applications

If you are seeking employment with us, we will gather specific personal details during the application process, including your name, address, email, and any information you provide in your cover letter, resume, or during assessments and interviews. We will use this information solely to evaluate your qualifications for a position at LC. 


When We Disclose Your Information 

Service Providers

We may share your personal information with our service providers who carry out specific functions essential for our business operations to the extent they need this information to fulfill their responsibilities.


When Reasonable

We may reveal your personal information when we sincerely believe that it is essential to safeguard our rights or property, ensure your safety or that of others, investigate fraud, respond to governmental, judicial, or other legal requests, or to adhere to legal obligations.


Structural Changes

We may disclose your personal information as part of a corporate transition or termination, which may include scenarios such as a merger, acquisition, reorganization, consolidation, bankruptcy, liquidation, asset sale, or winding down of business operations.


How We Protect Your Data

At LC, we prioritize the safeguarding of your personal information. We take all reasonable precautions to prevent unauthorized access, disclosure, loss, or theft of your data. When we engage service providers that may access your personal information, we choose them carefully and ensure they uphold privacy and security standards similar to our own. 


It is important to note that while we strive to protect your data, no security measures can offer absolute assurance. We encourage you to take precautions to protect against unauthorized access to your password, phone, and computer. This includes signing out after using a public computer, creating a strong password that is not easily guessed or known by others, and keeping your login and password confidential. 


If there is any information you do not want LC to know, please refrain from including it in anything you submit or post on the Hub. Your personal data is stored securely until it is no longer needed, at which point it will be destroyed or modified to ensure it cannot be used to identify you.


Third-Party Websites

The Hub may feature links to websites that are not associated with LC. We are not accountable for the functioning of these external sites or the data they gather from their users. If you wish to understand how another site collects and utilizes your information, we recommend consulting its privacy policy.


Networking Sites 

If you write about us or interact with us on any other social networking site, understand that any personal information you provide through comments or posts may be viewed, gathered, or otherwise utilized by anyone who has access to or visits the web page where your comment or post appears. We are not liable for any use of this information by individuals or entities outside of LC. 


Your Rights

In certain situations, you may possess rights related to your personal information: 

  • the right to access the personal information that LC collects, utilizes, shares, or reveals to third parties about you; 
  • the right to request the removal of your personal information that LC has gathered on you; 
  • the right to amend any inaccurate personal information that LC holds about you; 
  • the right to refuse the sale or sharing of your personal information with third parties; 
  • the right to appeal our initial response to your request if LC is unable to fulfill it; and
  • the right to withdraw your consent for us to process your personal information. 


Accurate Information

LC requires that customers submit correct information and inform the company of any updates to ensure smooth management and delivery. Customers should ensure that details such as phone numbers, addresses, and payment methods are current and accurate.


Termination

Your rights under the Privacy Policy and the Terms of Service will automatically terminate without notice if you fail to comply with any of its terms. In case of such termination, LC may immediately evoke your access to the Hub. LC’s failure to enforce your strict compliance with the terms will not constitute a waiver of any of its rights.


Contact

For help with the Services or resolving other related issues, please contact us via email at napeloni.mel@gmail.com or lmilovick@gmail.com and via phone at 672-533-2116 or 778-220-7817.